“UA” stands for “Unauthorized Authentic”, UA shoes are made in the same factories, with the same materials, and the same workers that make the official retail pairs. Most top sneaker brand, such as Nike and Adidas, own the factories and make sneakers in China. So for our UA shoes, the materials and workmanship are the same, the quality is high. UA shoes are not Authentic/Original/Real shoes, but very similar to retail brand shoes. UA shoes are not same with the cheap replica shoes, you will be satisfied with the quality.
Our return policy lasts 7 days. If 7 days have gone by since you receive your package, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. And quality is very important to us, so we may ask you to return samples of defective merchandise for inspection. And if your order was damaged in transit, you may need to hold on to the damaged item for inspection by the shipping carrier. Shipping charges on the original order will be refunded if the entire order is returned, or if the return is necessary due to our fault. We are unable to issue refunds for return shipping charges. Please allow 2-4 weeks once we receive your return for your refund to be processed. Note: you need to pay for the shipping back cost.
There are some refund situations below: 1. The item(s) you paid are out of stock. 2. Within 12 hours you place an order. 3. Other situations please contact us, we will decide whether it can be refund. Besides, if you are dissatisfied with your order, you can request for a prompt refund or item replacement within 7 days of receipt of package. Refund will be credited in the amount of item prices excluding shipping charges, in the same form as the original payment type. To be eligible for a refund or replacement, your item must in the same condition that you received it. Our refund and replacement policy are eligible only for incorrect and/or defective item(s). We cannot accept any claims if it is a result of item type or model that was mistakenly chosen by purchaser. We cannot guarantee reshipment for lost item due to incorrect address provided by purchaser. We strongly encourage you to carefully check your order details and shipping address on your cart before making any payment.
PAYMENT & SHIPPING
We ship by DHL, Fedex, EMS from Hongkong/Guangzhou/Beijing, China. For Germany buyers, we use RPX (DHL have the custom tax problem)
24 hours order confirmed. Processing 2-3 business days, preparing shoes and sending to our shipping agency. shipping 5-14 business days. We use DHL, Fedex, EMS and RPX (for Germany buyers) depends on your location. Total time: Confirming time+processing time+shipping time The shipping tracking code will come in 3-5 days after order confirmed. (Shipping from factory to HongKong or Guangzhou)
Usually the payment failure is due to the internet. You can try it again. If it fails again, please check your credit card information or your personal info is correct or not. Sometimes your credit card bank may refuse the payment, it’s normal when you attempting an international online payment. Try to use another credit card used for international online payment before, or call your card bank to apply for the international online payment.